• 1-866-241-9892

Return Policy

I am not happy with this product and want a refund.
In order to receive a full refund, minus shipping and handling, please refer to the 90 Day Guarantee Tab. You will find specific information regarding the Return Policy, because some items are not eligible for refund, or they are not eligible for a refund beyond 10 days from date of receipt. All of your questions will be answered on that tab. If you are returning Items, please be sure to include your full name and order number on a slip with the returned package and please complete the below return form:

Download Return Form Here

I need to update my shipping address information.
Please be advised that if your package has already been shipped via UPS or FedEx it must be rerouted by the recipient. You may change the delivery address of the package yourself by contacting the courier with your tracking number. If your order has not been shipped, please provide the alternate shipping instructions via email to: customerservice@erectz.com

I wish to cancel my order.
In order to ensure fast and efficient customer service, please include your order number, date, and time of purchase via email to customerservice@erectz.com

I received SPAM which appears to be promoting your product.
We do apologize for this for we do not condone spamming and we take this very seriously. We will take the appropriate action with your help. Please forward a copy of the offending email you received to this email: customerservice@erectz.com or print and fax to: 1-847-232-9443

Our toll free number is:
1-866-241-9892

Our E-mail address for returns: 
customerservice@erectz.com

We are available:
MON – FRI 9AM TO 7PM EST
SAT 11AM TO 5PM EST
SUN CLOSED